Payments

Upon enrolling into a public course the client will receive a course information pack and an invoice confirming course enrolment fee and payment details.

Payments must be made prior to the commencement of the course.

Changes & Cancellations

If the delegate wishes to make a course date change to another prescheduled course date, on the basis that more than 5 working days notice is provided of this change, then this change will be made free of charge. The delegate must nominate a course within the next 6 months and this change will only be permitted for one course within the permitted 6 month period. For more than one course date change a 10% administration fee of the total course fee will apply for each subsequent change.

An administration fee of 25% of the total course fee will apply for any delegate date changes received 1 - 5 working days from the first day of the course.

An administration fee of 50% of the total course fee will apply for any delegate cancellations received 1 - 5 working days from the first day of the course.

The total course fee will apply for delegates who advise of course date changes or cancellations from the morning of the first day of the course.

The total course fee will apply for delegates who are ‘no shows’.

No reimbursement can be made where a delegate is unable to complete a course that they have commenced.

In the event a pre-course pack has been issued to a delegate and the delegate then cancels their place a charge of RM1,550 +SST will be applied for the pre-course pack.

A fee charged at cost may be chargeable for the shipment of pre-course training material to locations outside of Malaysia. This fee will be advised and will need to be approved by you prior to the shipment taking place.

Replacements

If the enrolled delegate cannot attend the delegate can be substituted by another person provided they are of a similar professional role or experience.

Substitutions cannot be made less than 1 week prior to the course. This 1 week notice requirement may be waived under the discretion of HiLogic.

As exams are ordered in the original delegates name, to minimise administrative overheads only one substitution can be permitted per delegate.

Foundation Plus Practitioner

To qualify for the Foundation Plus Practitioner price offer, a single application must be made for both courses. A single payment for both courses must be made consistent to the above payments terms.

Personal Information & Other Third Parties

Our commitment to you is that we will comply with applicable requirements of the Data Protection Laws.

For the supply of the service any personal data collected from you for the provision of the service, may need to be forwarded to specific third parties to complete the service. By purchasing this service we have your consent to transfer this data on your behalf to the required third party for the sole purpose of completing the service.

We will not pass, sell or rent personal data collected from you to third parties not related to delivering the service.

The candidate will be governed by the exam institute’s exam terms and conditions, on exam compliance, exam date/time changes or cancellations.

Course Confirmation

All published courses are confirmed when a minimum number of enrolments for the course have been received.